When making pension decisions a member may not agree with the decision being made.
This page deals with decision making, right of appeal and Internal Dispute Resolution Procedure (IDRP) within the LGPS. The key points are:
- Every time you make a pension decision (for example – Ill Health, Redundancy, Flexible Retirement etc), you should include the Disputing an EMPLOYERS decision form with any communication.
- If the member then writes in to complain, the complaint should ideally be fixed before it goes to IDRP, you should send the full guide at this stage.
- The next step would then be stage 1 of the IDRP process – the guidance notes explains this process fully.
- You should explain the reason behind all decisions INCLUDING the routine ones.
- You must appoint a specified person to deal with IDRP and notify LGSS Pensions who this is.
A member can also complain about a decision made by their Administering Authority. Guidance on how they can do this is found in the ‘Disputing an Administering Authority’s Pensions decision’ section in Forms and Resources.
You can find all relevant employer forms and guidance on our Forms, booklets and factsheets page.