LGSS Pensions is always looking for ways to improve the service we provide. We see the development and implementation of both an Administration Strategy and a Service Level Agreement as an important way of doing so. Both have been developed in consultation with our employers, and have been approved by the Pension Fund Boards. You can read the consultation responses here.
Our Administration Strategy sets out the quality and performance standards for both LGSS Pensions and our employers and will be reviewed annually.
The Administration Strategy, updated for LGPS 2014, is going out for consultation shortly and as a result an updated Service Level Agreement will follow.
Service Level Agreement (SLA)
Our SLA for both Cambridgeshire and Northamptonshire employers sets out the roles, responsibilities and relationship for LGSS Pensions and our employers. Commencing in Spring 2013 we will be contacting our employers, starting with the largest first, to agree an SLA.